FAQs

StayGrandLake requires a 25% non refundable deposit due at the time of booking.  The final payment will be due 7 days prior to your arrival date for any bookings between May 1 to October 31, 2024.

For reservations between November 1 to April 30, 2025, we require a 35% non refundable deposit at the time of booking and the final payment is due 21 days prior to the arrival date.

All monies, once received are non-refundable. We do offer travel insurance with Global Generali Travel Insurance and strongly recommend purchasing the insurance to protect your trip.  If you are unable to come and did not purchase travel insurance, you will need to contact us in person so we are able to come to a reasonable resolution for both parties.  There is no guarantee of a refund or credit.

For more detailed information on our policies, please refer to this page

The Grand Lake area our elevation is 8,300 feet and therefore our rentals are not equipped with air conditioning.  Most guests will be comfortable with opening windows to help cool the air.  

We accept MasterCard, Visa, Discover and AMEX.

Guest can also make online payments with credit cards or E-checks from our Guest Portal.

We will send you a check-in confirmation via email or text 7 days prior to your arrival date with specific vacation rental information.  

The rentals have electronic door codes which you will be able to access in the Guest Portal.  

Our standard check-in time is at 4:00 pm and check-out time is at 10:00 am.

If you would like to request an early check-in or late check-out, depending on the availability of the vacation rental we may be able to accommodate this request and there may be an additional charge for this.

Contact our Guest Service Team at 970-726-6200.

Please refer to the check-out procedures within our Guest Portal.

We offer several pet friendly rentals so you can enjoy your getaway with your furry friends.  All pet fees are included in the overall rental price.

Yes all rentals are required to have smoke detectors and CO2 detectors - depending on the size of rental will determine the number of these devices as well.

Our housekeeping inspection team will also check these devices after each guest's departure.

We also have a number of cleaning procedures and guidelines for all of our rentals - you can learn more by reviewing this page on our website:  Cleaning and safety in your vacation rental.

We do not offer daily housekeeping services.  All of our vacation rentals are cleaned, inspected and set up for your arrival with all linens, towels, paper products, bathroom amenities and starter coffee/tea packets.

If during your stay you do need additional items to make your stay more comfortable, please contact us as we have a local office at 970-726-6200 to provide the additional items you may need.

Yes.  StayGrandLake has partnered with Generali Global Assistance for guests wanting to purchase travel insurance.

Please refer to this PDF for more specifics.

There are several year round activities to enjoy year round.  Please visit our things to do for more information.

There are several dining options in the Grand Lake area.  You can refer to our dining page on the website, Restaurants in our Guest Portal or the restaurant page on the Grand Lake Chamber of Commerce website.

We are located at the Western entrance to Rocky Mountain National Park.  

We have provided a number resources and information on our Know Before You Go page that you can help make your stay comfortable and memorable.

All guests will need their own transportation to navigate the area.  

Our corporate offices are StayWinterPark has a local office at 50 Village Drive, Winter Park CO 80482.

Google Maps

Our office hours do vary throughout the year, but we do have our Guest Service Team on site to help with any questions or needs of our guests and owners.

StayGrandLake offers many services for owners that would like to have their unit on a short term rental program.  

Get more details and contact us if you would like an evaluation of your property and information to join our program.